FINI Return, Exchange & Refund Policy

Last updated: October 2, 2026

This policy applies to purchases made directly through www.finibrand.com. Please review product-specific conditions and any final-sale designation before placing your order.

1. Return and Exchange Eligibility

Ready-made handbags, shoes, and accessories are eligible for a return, exchange, or store credit unless clearly marked final sale before purchase.

You must initiate your request within 14 calendar days of delivery.

Items must be:

• New, unused, unworn, and unaltered.

• Free from customer-caused damage, stains, odors, and signs of wear.

• Returned with all original tags attached.

• Complete with the original packaging, dust bags, accessories, and other included components, where applicable.

Handbags

All protective wrapping supplied on the bag, handles, hardware, or other components must remain intact and in place. Removing protective wrapping makes a bag ineligible for a change-of-mind return or exchange.

Shoes

Shoes must be unworn and returned in their original shoe box. If trying on shoes, do so indoors on a clean, soft surface to avoid marking the soles.

Place the shoe box inside an outer shipping carton. Do not attach shipping labels or tape directly to the shoe box.

Accessories

Accessories must be unused and returned with their original tags, packaging, and included components.

These condition requirements do not remove applicable rights concerning defective, damaged, incorrect, or materially misdescribed products.

2. How to Start a Return or Exchange

Submit your request through our return portal:

https://fini.loopreturns.com

If you cannot access the portal or need assistance, email info@finibrand.com with your order number and request.

After your request is approved, follow the return instructions and use the supplied shipping label where provided. Your package must be handed to the carrier within 14 calendar days of approval.

Approval to send an item back does not guarantee a refund or exchange. Returned items are inspected to confirm eligibility.

Do not send items to a website contact address without return instructions.

3. Return and Exchange Fees

For eligible domestic change-of-mind returns and exchanges:

Request	Fee
Return for a refund	$20 per return shipment, includes return postage
Exchange	$12 per return shipment, includes return postage

One fee covers eligible items from the same order returned together in one shipment.

For a refund, the applicable return fee is deducted from the refund. Any applicable exchange fee is disclosed and collected through the return process.

Any fee applicable to a store-credit request will be disclosed before you confirm that option.

These fees do not apply where FINI must provide a remedy without charge under applicable law.

4. Prepaid Return Protection

If you purchased prepaid return protection at checkout, return postage and handling fees are waived for eligible returns and exchanges covered by that service.

Return protection does not:

• Make a final-sale item eligible for a change-of-mind return.

• Extend the return-request deadline.

• Remove product condition or packaging requirements.

• Make international orders eligible for discretionary returns.

Follow the return portal instructions to access the benefit. If the portal displays a fee that should be covered, contact info@finibrand.com before completing your request.

5. Original Shipping Charges

Original outbound shipping charges paid at checkout are nonrefundable for change-of-mind returns.

If your order qualified for free shipping, FINI will not deduct an outbound shipping charge from your refund.

This rule does not apply where a shipping refund is required by law or is part of the remedy for a FINI fulfillment error.

6. Refunds

Once your return arrives, FINI will inspect the items and confirm whether they meet this policy’s requirements.

Approved refunds are processed within 5 business days after receipt and inspection of the returned items.

Refunds are issued to the original payment method, less applicable fees and nonrefundable charges. Your bank or payment provider may take additional time to post the refund.

If a return is declined, we will explain the reason and provide available next steps. Any charge to send an ineligible item back to you will be disclosed before shipment.

7. Exchanges and Store Credit

Exchanges are subject to product availability. If your requested replacement is unavailable, we will explain the available alternatives.

Any price difference will be disclosed before the exchange is completed. Approved replacements are dispatched after the returned item has been received and accepted, unless a different arrangement is expressly offered.

Where available, you may choose store credit through the return portal. Any applicable conditions or fees will be displayed before you confirm your choice.

FINI will not substitute store credit for a refund you are entitled to receive without your agreement.

8. Final-Sale Products

The following are not eligible for change-of-mind returns, exchanges, or refunds:

• Made-to-order products clearly identified as final sale before purchase.

• Products otherwise clearly marked final sale before purchase.

• Orders delivered outside the United States, subject to applicable mandatory consumer rights.

A sale price or promotional code alone does not make an item final sale.

A product’s inclusion in a “drop” alone does not make it final sale. Ready-made drop products follow the standard policy unless explicitly marked otherwise.

Final-sale restrictions do not remove remedies required by law for defective, damaged, incorrect, or materially misdescribed items, or refund rights arising from FINI’s failure to fulfill an order.

9. International Orders

Orders delivered outside the United States are final sale for change-of-mind purposes.

Where mandatory consumer law provides cancellation, return, refund, or other rights, those rights continue to apply.

For an incorrect item or a product that arrives damaged or defective, contact info@finibrand.com so we can review the issue and provide the appropriate next steps.

10. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If an item arrives damaged, defective, or incorrect, email info@finibrand.com promptly with:

• Your order number.

• A description of the issue.

• Photographs of the item, packaging, and shipping label, where available.

Keep the item and packaging while the issue is reviewed. Do not return it without instructions.

FINI will assess the issue and arrange an appropriate remedy, which may include a replacement, repair, or refund, according to the circumstances and applicable law.

Change-of-mind fees and intact-wrapping requirements do not prevent a remedy that FINI is required to provide. The standard 14-day return window does not limit rights that continue beyond that period under applicable law.

For damage that occurred in transit, please also follow the carrier-claim instructions below. A carrier claim does not replace any remedy FINI must provide by law.

11. Return Packaging and Transit

Pack returned items securely in an appropriate outer shipping carton to protect the product and its original packaging.

Use the carrier identified on your return label. Keep your drop-off receipt and tracking information until your return has been resolved.

If you prefer to use your own shipping method, contact FINI first for instructions. Independently purchased postage is at your expense unless otherwise agreed. We recommend a trackable service and suitable shipping coverage.

FINI is not responsible for customer-caused damage resulting from inadequate return packaging, to the extent permitted by law.

12. Missing, Lost, or Stolen Deliveries

Once FINI has correctly dispatched your order to the address provided, customers must initiate missing, lost, stolen, or damaged-in-transit package claims directly with the shipping carrier.

To the extent permitted by applicable law, FINI is not responsible for packages lost or stolen after correct dispatch. We can provide available tracking information and shipment documentation to support your claim.

If tracking shows delivery but you cannot locate the package, check the delivery area, household members, building staff, and neighbors, then contact the carrier.

This provision does not exclude FINI’s responsibility for its own fulfillment errors or any rights or remedies that cannot lawfully be excluded.

13. Purchases Through Other Retailers

This policy applies only to purchases made directly through www.finibrand.com.

For purchases through Nordstrom, Macy’s, another retailer, or a marketplace, contact the original seller and follow that seller’s return and refund process.

14. Contact Us

For help with returns, exchanges, refunds, or product issues:

Email: info@finibrand.com
Return portal: https://fini.loopreturns.com
Website: https://finibrand.com